1. In order to render our services to you, we may collect your personal data from you, your family members and any third party as well as from the completed registration form. Personal Data which we collect includes, without limitation: –

(a) names, identification particulars, nationality, gender, date of birth;
(b) contact details such as emails, mailing addresses and telephone numbers;
(c) educational information;
(d) family information (for example, other siblings enrolled in our centre);
(e) health information (where relevant and as you may notify us); and
(f) payment details such as credit/debit card numbers or bank account; and
(g) photographs, audio recordings or video footage of you (individually or with others) recorded during lessons or events organised by our centre (both within and outside our premises).

2. You agree and acknowledge that we may collect and use your Personal Data for the purposes of:

(a) performing and rendering the services requested by you;
(b) managing your relationship with us;
(c) creating user accounts, granting access to our parent’s app, password resetting and recovery process;
(d) providing you with customised information and bespoke recommendations;
(e) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
(f) providing and facilitating administrative support, technical assistance and notifications/reminders;
(g) processing payment (including PayNow , GIRO or credit card transactions);
(h) sending you information about our services, school calendar and centre closures etc.;
(i) facilitating service refinements via customer feedback, data analysis and market research;
(j) to carry out and enable internal and external audits;
(k) recording and monitoring calls and electronic communications;
(l) analysing your use of our website
(m) enforcing or defending the rights of PlayFACTO, its directors, officers and employees;
(n) meeting legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies; and
(o) any other incidental business purpose related to or in connection with the above.

3. PlayFACTO may disclose Personal Data to:

(a) third-party service providers, agents or contractors engaged to perform any of the above-listed purposes for PlayFACTO;
(b) professional advisors;
(c) any person to whom disclosure is required under applicable laws or regulations; and
(d) any court, tribunal, regulator, or other authority to whom disclosure is necessary under applicable laws or regulations.

4. We will notify you and obtain your consent in advance if we require your Personal Data for any other purposes. You may withhold or withdraw your consent for the use of your personal data for these other purposes.

5. We have taken steps to ensure that appropriate levels of protection necessary to maintain the security and integrity of your personal data are in place, for any transfers of personal data outside of Singapore. In addition, any data transferred outside of Singapore is processed only in accordance with the PDPA and any other applicable law.

6. We will retain Personal Data for as long as it is required to fulfil the purposes for which such data was collected and our business purposes or as is otherwise required under the PDPA and any other applicable laws.

7. If you wish to access any information that you provide to us, or make corrections (including update) your information, please send your request to the Data Protection Officer (refer to the contact details provided below).

8. PlayFACTO reserves the right to charge an administrative fee before we provide a copy of your Personal Data or accede to any of your requests.

9. Our website may contain links to (and from) other third-party websites. Please note that we do not own or have any control over these websites and we do not accept any responsibility or liability for any loss or damage suffered if you access these websites.

10. Cookies are data files that contain and collect data. When you visit our website, we may assign your computer one or more “cookies”. This helps us to provide you with a good experience when you browse our website.

11. We will not collect any personal data from you under this circumstance. You have a choice as to whether to accept all cookies or only essential cookies, but if you choose not to accept any cookies or only essential cookies, certain functions may not be available, or the website may not operate at optimal level.

12. Our website use the cookies to distinguish you from other users, to enable you to access and navigate within our website to enable us to customise your experience of the website to you and your interests by remembering your preferences as to language, font size etc, to determine previous and/or subsequent websites that you have visited in order to enable a better understanding of your behaviour and preferences and to improve our website through monitoring usage trends.

13. You are entitled to withdraw your consent at any time. If you wish to withdraw your consent, please send your request to the Data Protection Officer (refer to the contact details provided below).

14. Depending on the circumstances and the nature or extent of your withdrawal, the withdrawal of your consent may result in us not being able to provide services to you, and shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your consent withdrawal request, please inform the Data Protection Officer through the same contact method found below.

15. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.

16. If you provide us Personal Data of another person, you confirm that you have obtained their consent to disclose their Personal Data to us.

17. Whilst all reasonable measures will be taken to secure and protect the Personal Data from unauthorised access or disclosure, you understand and accept that we cannot and do not guarantee that we would be able to prevent such unauthorised access or disclosure in all instances.

18. PlayFACTO reserves the right to amend this Policy at any time and without prior notice to you. The latest version of this Policy is always available on our website. Please review this Policy from time to time so you are aware of any changes or updates to the notice.

19. This Policy is governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Courts of Singapore in any dispute relating to this Policy.

20. A person or entity who/which is not a party to this Policy shall not have any right to enforce any terms herein whether under the Contracts (Rights of Third Parties) Act 2001 or otherwise.

21. If you have any questions, comments and requests regarding this Policy or if you wish to contact the Data Protection Officer, please email: dpo@playfactoschool.com.sg.